Returns & Our Guarantee
We stand behind the quality of our products. If ever you experience a quality issue, now or in the future, we will happily replace your product.
*Please note, due to the handcrafted nature of the products, there may be slight variations, this is what makes them uniquely beautiful*
CLOSING SALE
Due to the nature of the closing sale, all items are considered final sale.
Price matching and adjustments will not be honoured.
The closing sale discount cannot be combined with other offers.
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Returns
If you’re not completely satisfied with your purchase, we can gladly help you out.
See our full return & exchange policy here.
Contact us at info@thekalahome.com with any returns or requests.
Returns & Exchanges - Canada
We’re happy to help you return or exchange your order for another item or for store credit within 14 days of the delivery date. Kindly note that many of our pieces are one of a kind and handcrafted in small batches, meaning we can’t guarantee the same item will be available.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you’d like to exchange your item for a new piece, we recommend checking our website before requesting an exchange to make sure the product you’d like is in stock. Please contact us at info@thekalahome.com as soon as possible to ensure we can help you find the best solution.
Original shipping costs are non-refundable.
A return shipping fee will be calculated based on the product.
Returns & Exchanges - US
A $15 processing fee will be charged to all returns or exchanges from the US.
We’re happy to help you return or exchange your order for another item or for store credit within 14 days of the delivery date.
Original shipping costs are non-refundable.
A return shipping fee will be calculated based on the product.
Returns & Exchanges - International
International orders are all final sale.
Sale items
All sale items are considered final sale.
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Refunds & Store Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Defective Items
We always do quality control before shipping any products to you, but sometimes things happen and items could get damaged during transit. If you receive a defective/damaged item, please contact us with a photo and details of the defect within 2 days of the delivery date.
Once we receive your note, we will gladly process a replacement or refund, we’ll either replace the product if is still available or refund the purchase price using the original method of payment, whichever option you prefer. The refund will fully cover the purchase cost and shipping cost.
Shipping Exchanges or Returns
To return or exchange your product, please email info@thekalahome.com to receive further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.