FAQ
Free Shipping (Canada & US only)
Free Shipping Canada-wide and to continental US on orders over $250*.
*Oversized products are excluded from Free Shipping
Local - Prince Edward County
We are offering next-day delivery within Prince Edward County. Free with orders over $50, or a flat rate of $6.
Operating Monday - Friday.
Oversized Shipping
Please note free shipping does not apply to oversized products. Oversized products include baskets, rugs, and large decor. Oversized product flat-rate shipping:
Canada - Ontario
Standard Shipping: $15
Express Shipping: $25
Canada - All other provinces & territories
Standard Shipping: $20
Express Shipping: $50
Continental USA
Standard Shipping: $30
Express Shipping: $65
Cancellations or Changes
Changed your mind? Forgot to add something? No worries! Send us a message at info@thekalahome.com within 24 hours of purchase and we will sort it out for you!
Duties and international: US Orders
Shipping costs do not include additional customs, import duties or taxes, which may be incurred based on the final shipping destination. Kala Home is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations. Kala Home is not responsible for any additional duties or taxes that may be incurred upon entry to the USA, or internationally.
Please note:
Once a parcel is picked up by Canada Post, UPS, Purolator, DHL or Fedex, it is out of our hands and we are not responsible for delays, missing/lost packages, or shipping damage. Any amount owing upon delivery or import fees are the responsibility of the customer.
Please keep an eye on your tracking number to ensure a successful delivery and contact the carrier if you have further questions about your parcel.
Rejected, undeliverable and unclaimed parcels will be shipped back to Canada and any additional shipping fees, duties and/or taxes incurred will be the responsibility of the customer.
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FAQ:
How long will it take to get my order?
It depends on where you are and what shipping method you select at checkout. Orders shipped within Canada will take 2-7 business days to arrive. USA & International deliveries can take anywhere from 2-16 days. Delivery details will be provided in your confirmation email.
Do you ship internationally and overseas?
Yes, we currently ship to the US.
International shipping costs for your order will automatically populate at checkout based on your order weight, volume, and address. However, these costs do not include additional customs, import duties or taxes, which may be incurred based on the final shipping destination. Kala Home is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations. Kala Home is not responsible for any additional duties or taxes that may be incurred.
What shipping carriers do you use?
Standard orders within Canada are shipped out via Canada Post. Express & Oversized orders are shipped out via UPS, Purolator, FedEx or DHL. Orders to the US & International orders will be shipped out via UPS, Purolator, FedEx or DHL. For standard orders, you’ll be asked to select a shipping method at checkout.
Where is my package?
You will be able to track the location of your package and the estimated delivery date on your shipping confirmation email sent to you within 24-48 hours after purchase. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!
If you want to change the address or simply learn the whereabouts of your package email is at info@thekalahome.com.
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